This thread is starting to get interesting in the general theme of: shld shapers care about custom orders from regular people? Also for context my current quiver = 1x lost custom, 2x lost off the rack, 1x lost via craigslist, 2x custom stamps, 1x stock dims but none the less ordered JS bc it was not instock
That said... Lost is doing just fine with their lack of customer service for average bros. I've had really good ones off the rack and still buy them (I want to get a Hydra right now!)
Seems like the approach of getting Mason, Coco, Mike Ho, Carissa Moore, all lowers stand outs and anyone else on the CT, Bruce Irons if he asks, etc. dialed with sick customs is working for them. If it were my business I'm not sure if I wld change it