Ordered another board as a back up to my magic board which works great... favorite board. New board arrives and the two main fins have more toe in angle which I noticed and measured then rode it yesterday and it felt like sh!t. Can feel the drag and feels nothing like my other board. How the fuck does this happen??
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Ordered same board model but new board has more toe angle on main fins....not happy
- Thread starter dk1973
- Start date
erBB heresy!
You're supposed to complain while taking it up the ass
Then you order another (or maybe 3 others) from the same guy that comes out wrong...complain here while taking it up the ass.
All the while expressing a lack of understanding of why the surf industry can't get it right.
Rinse and repeat.
If I had to guess (since this is the surf industry) this board was delivered ~8 weeks after the company told you it would be done yet you are wondering how they could fuck up the fin cant? The hiring process isn't that rigorous, and it seems like 99 times out of 100 the folks that are hired aren't qualified to work at 7-11.
To work around it, maybe you can find a fin set with more/less cant to bring it more in line with your old board?
That's the typical way the customer deals with this and you see the same attitude here all the time.
That's why it happens over and over.
Personally I would take the board back, say it surfs like dogshit and point the cant out to the shaper.
At that point the shaper should offer to make right on the product.
If not, move on to plan B.
Shaper put dots wrong place, shaper changed placement, you and shaper had side discussion about fin placement during one order but not both, glasser put fins/boxes wrong place, got overlooked in error before you got it, humans got involved somehow.
You won't find help here unless you say the name of the brand, they read it and then contact you. If it was a Roberts (I can help) or a Pyzel or a CI then someone from them will likely see it. You won't find any other brands regularly active here except their customers, but some do pop up from time to time. In any case, a phone call or seeing in person will get you fastest results. Email works if you can't speak with them but not always fastest way to do things. Pics might be requested.
If you ordered same exact and noticed not same when you got it, did you ride it without talking to shaper/surf shop? If you did talk to them prior, then a resolution should have been made of replacement, trial or acceptance. Trial would be least favored by the business, but it sometimes is offered. After the fact with no convo muddies things up a bit but hopefully if there was an error, they still gladly try to resolve it. Stuff happens from time to time, out of thousands it rarely happens but it does, all brands.
chainsaw and a speedo is the only answer.
