Usually quite prompt. Covid times might have changed that somewhat but I dont think i ever waited more than a day for a response.How is XTR in terms of communication? Emailed the "xtrsales" address a few questions over the weekend and I'm wondering when/if I might expect a response.
XTR is bulletproof.I've had a few boards from XTR over the years. Agree that they are very easy to order and give you great access to the designs of world-class shapers. I've tried a few of their constructions: blue HD stringer, wooden stringer, Red SL-CK, Yellow SL-CK and that very fancy and expensive aluminium strip one (have they discontinued that?). The SL-CKs last forever, so I would always get that. The aluminium looked cool, but I sold the board (SP2) because it only really worked in super clean, glassy conditions. Nearly all the boards have had minor defects though. However, the construction really does last on the ones I've had. My Hydronaut has taken some battering, but still looks god with very few pressure dings.
Some photographic evidence to suggest otherwise from some posts around here.XTR is bulletproof.
First off, I just ordered a varial, excellent service, knowledge, etc, and all accounts I've heard are consistent with your take on their craftsmanship.Varial workmanship and XTR don't belong in the same conversation. My XTRs were garbage and I was very unhappy with how much it cost me. Numerous sand throughs and super thick rails on both of them.
My Varial neckbeard 2 was flawless.
I just built the same board on both sites, and XTR was about $200 cheaper. Seems like they didn't get the memo.HOWEVER, the guys at XTR are great, and bend over backwards for their customers. Their prices are also cheaper.
If you want it to be bulletproof you need to get it with a stringer and 4+4/4 or more. So I will modify my statement. Stringered XTR with 4+4/4 or heavier is bulletproof in my experience.Some photographic evidence to suggest otherwise from some posts around here.
More durable than standard PU builds for sure, but my experience with the 8.C SL-C I bought last year (finish issues notwithstanding) was that it seemed to dent and snackle like my Pureglass Futureflexes. I really liked the FF build, so it’s not a knock on XTR, but I had hoped for more since XTR was more expensive.
XTR’s foam not absorbing water if dinged is a plus compared to Futureflex, but I’m giving my business to Varial for the near future.
The weight and flex value discrepancies of the two supposedly identical boards from XTR had me thinking their operation isn’t as detailed oriented as I had hoped.
My two+ year old Varial didn’t arrive without some small issues: resin tint was overlooked on the order card (which they didn’t charge me for) and there was a 1/4” diameter by 1/8” deep glassed-over translucent hole where the machine’s blades cut too deep, but the board’s balance, edges and weight felt so good I didn’t care too much about the two issues.
yeah, fwiw the deck of my RNF Retro in stringered 8.C still looks like the day I got itIf you want it to be bulletproof you need to get it with a stringer and 4+4/4 or more. So I will modify my statement. Stringered XTR with 4+4/4 or heavier is bulletproof in my experience.
I like your style. I've brought them donuts before and some gatorade for Jerry (the repair guy) on a hot day when he fixed a ding while I was there waiting. XTR is great! Getting a little feedback on here before ordering is a good idea. @Muscles - did you hit up XTR about the problems you had (i didnt read through the thread)?First off, I just ordered a varial, excellent service, knowledge, etc, and all accounts I've heard are consistent with your take on their craftsmanship.
HOWEVER, the guys at XTR are great, and bend over backwards for their customers. Their prices are also cheaper. I currently own a Rusty SD, Album Twinsman, and Album Lightbender, all from XTR in various techs. I have surfed all of them quite hard, for long periods, and they're in great shape with all the liveliness they had on day 1. Amazing feel underfoot, and a great product. I've never had any significant issue with their craftsmanship, but if I did, I guarantee they world more than take care of me.
Varial is good competition for XTR, but I like driving down the street into Vista with a sixer when I pick up a new board and thank them in person.
Both make good boards.