I used Uber once and only once after hiking the Trans-Catalina Trail. Since we finished at the Isthmus, had to take Catalina Express back to San Pedro and then grab transportation to Long Beach to get the car. Pretty simple, right?
Well, the first two Uber drivers both got lost trying to find the San Pedro terminal and gave up. 30 minutes later, finally get a ride. Yes, there's a little detour with the construction around 710 but the guy still got lost and from back seat, had to tell him how to read the map on his phone as he couldn't even figure out how to get into downtown Long Beach. Was tired and just wanted to get to the car; shouldn't be having to get the driver un-lost. That's 100% of their job description: get where you are going quickly and efficiently without sticking their head up their ass to the collarbones.
Never again. Those people need to be licensed and as part of said license, they need to show (without app help) that they know the area in which they are working. Maybe not memorize every single cul-de-sac but at least have a clue how to get places in the area you are operating without struggle. Cab and airport shuttle drivers have seemingly always done this quite well over the decades.
Less convenience and competence with more expense seems to be the mantra for these times.