I think the issue is the POA.Though 20w-50 isn't at this point, at time of death, probate is not always required in these situations.
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Even if the Decedent named a Beneficiary on the Pension (which it appears he did), the Beneficiary isn't mentally capable of taking care of herself. So the Beneficiary's POA appointing Aged Great Niece ("AGN") appears to be challenged by the bank. 20W said the Beneficiary has no Trust either, complicating matters more.
So really AGN needs to get a conservatorship over the Beneficiary in order to make decisions on her behalf. Assuming she is mentally incapable and assuming the current POA doesn't work. Or, find someone at the bank that will work with her.
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