Yeah, it's frustrating how the shipping company's purport to offer a service that you pay a hefty fee for, but then they put all these conditions and restraints on you when your goods get damaged whilst under their care! I don't know many businesses like it - "Look, you paid for this service, we messed up, but it's on you unless you do this and this within this time. Oh, and we won't refund you for the shipping because the goods got delivered even though they were damaged. Thanks!"