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Is this normal?
- Thread starter Goodfish
- Start date
Ehhhhhh I don't like Gary's approach here. I have a bleeding heart for board builders, particularly guys who've done this for decades, but it sounds sketch. He's getting a shipping credit for which he charges his own rates to customers... meaning his $900 credit could really be $1200 to $1500 depending on what he charges customers (since he pays shipper directly we don't know what his bulk rate is). Even if he charges exactly what his rate is, he's still getting that money back.
Say the customs duty is a wash regardless of board condition, so you've got to eat $266 AUD ($326 minus $60 in customs) and he's not even going to offer a discount on your next board? Wow. I'm baffled.
Say the customs duty is a wash regardless of board condition, so you've got to eat $266 AUD ($326 minus $60 in customs) and he's not even going to offer a discount on your next board? Wow. I'm baffled.
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Unfortunately for Gary it really has to be chalked up to the cost of doing business.
He really needs to sack up on this one if what you say is true with all of your proof that you have.
He pretty much will lose for sure many if not more than 10 customers due to this one deal that will wash away any profits he had, for not taking care of your loss. There's no way he lost even close what you've lost with the deal he's trying to work.
He really needs to sack up on this one if what you say is true with all of your proof that you have.
He pretty much will lose for sure many if not more than 10 customers due to this one deal that will wash away any profits he had, for not taking care of your loss. There's no way he lost even close what you've lost with the deal he's trying to work.
Yeah, also on the customs invoice and his commercial invoice I see he declared the board as AU$795 instead of the AU$969 that I paid. Seems like more and more sketch the more I look into it. That also explains why the compensation was less than it should have been.
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Final update. After having to chase Gary up about transferring the compensation, I finally got it this morning. It's about 2/3 of the total I paid for the board, but whatever. Sad to say, I don't think this was handled as well as it could have been by Gary and his team. I think they should have offered me something to make up the difference on what I lost, and after the compensation claim was finalised and invoiced, I don't think they should have made me wait another 2 weeks until they had it in their accounts before sending it to me.
The boards I've had from Gary have been epic. The damage that happened to this board in transit is obviously not his fault, but to put it all on me leaves a bit of a bitter taste. For that reason, I won't be ordering from him again. Oh, well...
The boards I've had from Gary have been epic. The damage that happened to this board in transit is obviously not his fault, but to put it all on me leaves a bit of a bitter taste. For that reason, I won't be ordering from him again. Oh, well...
That's on Gary. It's part of doing business. What poor customer service. He doesn't have used boards he could ship you? Something to make up for the loss of money. Wow.
Less tax and insurance he's gotta pay, I would keep pestering him till he forks over the rest of the money. If all else fails take it to social media
You should contact the credit card company and dispute the charge by Gary. He basically defrauded you by undervaluing the insurance, as well as not bothering to ensure that the board was fully covered. If he is going to ship boards, he needs to take responsibility for proper insurance. If he got a shipping credit, he really screwed you good.
If I were you I would not let him get away with it. The credit card company will probably make you whole and hopefully charge it to Gary for his shady practices. Not sure why you are so averse to contacting them. They make billions. Your claim is a drop in the bucket.
If I were you I would not let him get away with it. The credit card company will probably make you whole and hopefully charge it to Gary for his shady practices. Not sure why you are so averse to contacting them. They make billions. Your claim is a drop in the bucket.
OK, I submitted a claim at the PayPal resolution center. However, it goes to Gary first. So, I followed that up with a payment request for the shipping. If I get that back, then I'll just quit. The only thing I'd be down then would be the customs duty and some spare change from the board. We'll see what happens...
Good luck, paypal is generally chit at resolving anything. There are entire websites devoted to their general chitiness.
i've had a few bad ebay experiences courtesy of them.
i've had a few bad ebay experiences courtesy of them.
You cannot quit. Basically what you received is worthless, that board is never going to be the same. Keep going until all options are exhausted or you’re fully reimbursed.
I see he declared the board as AU$795 instead of the AU$969
Most customers want and ask for this lower declared value to keep charges down .
That wouldn't make a whole lot of sense when your paying a G for a new board and just in case it gets totalled you want to insure it for less to save a few bucks on shipping? This is the exact situation that shipping insurance should be used for and unless the OP has misled us or omitted something, it seems like Gary has screwed him to save a buck himself.
Do you GG advocate for your customers to declare the board value for less to save on shipping costs? DO you explain to them that if damage were to occur then the insurance may not cover the damage? Would you give a customer a full refund if this were to happen to one of your customers?
Do you GG advocate for your customers to declare the board value for less to save on shipping costs? DO you explain to them that if damage were to occur then the insurance may not cover the damage? Would you give a customer a full refund if this were to happen to one of your customers?
The guy is screwing you. You're the customer you should be made whole. This is a cost of doing business and the supplier needs to make you whole. If they do not, that is horrible customer service and no matter how good the product is, this is unacceptable treatment. In this day of social media any supplier should work extra hard to make sure the customers buying experience is excellent or risk losing and/or going out of business. This is a small world and word gets around.
Remember, 1 "oh sh!t" erases 1,000 "atta boys". It's all about how you handle the "oh sh!t" that keeps your customers loyal. This guy had the opportunity to turn you into a life long customer; instead he lost not only your business but potentially the business of everyone that is following this thread because he handled this "oh sh!t" very poorly.
Remember, 1 "oh sh!t" erases 1,000 "atta boys". It's all about how you handle the "oh sh!t" that keeps your customers loyal. This guy had the opportunity to turn you into a life long customer; instead he lost not only your business but potentially the business of everyone that is following this thread because he handled this "oh sh!t" very poorly.
Now all go and slag on Firewire or other imported boards and how we've got to support the hand shapers.
I think one can support domestic shapers without just bending over to take a AU$326 dick to the ass.