As I mentioned in the board order thread, TNT/FedEx totalled my new Gary McNeill board. See pic for details - they went right through the carbon rail, across the fin box and the tail of the board. The fightback has started, and I got pics of the damaged box before I opened it, the damaged packaging before I opened it, and the damaged board as I opened it. I've also got screenshots of the tracking updates that state where and when the board got damaged.
Anyway, after calling TNT they asked me to send all the pics to them to start the claim process. I also sent them the invoice for the board and the PayPal receipts that show I paid for the board and then the shipping costs.
After a few back-and-forths, they have now told me that the claim will be handled by TNT AUS as that was where the shipping was paid for. Also, as I didn't pay for the shipping directly, I am not eligible to make the claim. That means that it's up to Gary back in Aus to make the claim. I've sent him all the pics and info I have, and he's told me that his broker is on to them.
I'm just wondering is this normal, and does anyone else have any experience like this? Seems bizarre that I can't be in control of the claim even though I've paid out almost AU$1400 for the product!
Any insight would be mucho appreciated. Now for the sad...
Anyway, after calling TNT they asked me to send all the pics to them to start the claim process. I also sent them the invoice for the board and the PayPal receipts that show I paid for the board and then the shipping costs.
After a few back-and-forths, they have now told me that the claim will be handled by TNT AUS as that was where the shipping was paid for. Also, as I didn't pay for the shipping directly, I am not eligible to make the claim. That means that it's up to Gary back in Aus to make the claim. I've sent him all the pics and info I have, and he's told me that his broker is on to them.
I'm just wondering is this normal, and does anyone else have any experience like this? Seems bizarre that I can't be in control of the claim even though I've paid out almost AU$1400 for the product!
Any insight would be mucho appreciated. Now for the sad...