LOUIS DEJOY: We are at the beginning of a transformative process. Our goal is to change and improve the Postal Service.
KING: He has reassigned or displaced 23 postal executives. He's changed delivery policies, banned overtime and done other things to cut costs. So what has this all meant for employees? Kimberly Karol is the president of the Iowa Postal Workers Union and a postal clerk herself in Waterloo, Iowa. Hi.
KIMBERLY KAROL: Good morning.
KING: Are you feeling these changes that are being made in Iowa?
KAROL: Yes, we are beginning to see those changes and how it is impacting the mail. Mail is beginning to pile up in our offices, and we're seeing equipment being removed. So we are beginning to see the impact of those changes.
KING: Curious - I hadn't heard about this one - equipment being removed. What equipment?
KAROL: The sorting equipment that we use to process mail for delivery. In Iowa, we are losing machines. And they already in Waterloo were losing one of those machines. So that also hinders our ability to process mail in the way that we had in the past.