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Custom Order Deposits: Refund Seeking
- Thread starter taking one in
- Start date
Never had to do it. I am sure this will be a good thread though 
Just talk to him - her
I have one board that took a Really long time due to machine problems
Willing to give the deposit back but the customer hung in there
End result is a really special board
Im kinda in the same situation but i paid cash
Im not even stoked on getting it anymore if it does get shaped.The erbb has shown that otr yolo instant gratification is the way and thats what im going to do next time
Im not even stoked on getting it anymore if it does get shaped.The erbb has shown that otr yolo instant gratification is the way and thats what im going to do next time
Yeah also you email back in about 5 minutes!!!
Wish it was that easy.
I'm sure you communicated all of this to your customer. In my (hypothetical) situation, things would be fine on my end with some honest and timely communication. When counting reply time in weeks and getting vague email responses (blah, blah, board's looking good...done soon), it becomes difficult to just talk to the shaper.
I had the same thing happen, I eventually pulled the plug after 7 months. The shaper initially refunded $200, but I had to contact the credit card company to get the the full amount back. I think it took about 3 months, after starting the process with the claims department, sorry to hear, that sucks man.
Last month I sent a 1k Venmo deposit to get into a shaper’s queue. He said $500 would do it but I wanted to send double so it’d be a little less on the other end. He clearly stated the wait will be around 18mo. He‘ll call me at 15mo. to discuss the quiver I want to order so he can get the correct blanks rounded up. I know a couple erBB members that are about a year into this queue and it seems to be moving at a consistent pace. He said if I ever want to get out(I won’t), he’ll immediately return the deposit. In the meantime I’ll have plenty of time to decide what models/sizes/colors/stringers I want
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You're now in the magical world of custom surfboards.
You're wrong and the shaper is always right - no matter what was discussed, written down, and/or agreed to. Good luck!
You're wrong and the shaper is always right - no matter what was discussed, written down, and/or agreed to. Good luck!
I'm 58 and I'm looking at Waxduryl's post and reading 18 months wait for boards and thinking at my age I might not be around tomorrow never mind 18 months time. The shaper I'm currently using has a 1-2 week turnaround. Never mind YOLO...what about Carp diem!Im kinda in the same situation but i paid cash
Edit: Wonder what is Latin for Seize the board?
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OTR!
churn thru 'em.
trade in right away if distant..
buy another.
OTR!
churn thru 'em.
trade in right away if distant..
buy another.
OTR!
I ordered two new customs in the last 90 days. One from smaller local shaper who's made me boards previously. No deposit required. Board ready in 30 days (plain white 6'0 which he said made the turn around a bit quicker). 2nd was from a older, long time shaper in N. County. Never had met him or dealt with him previously. No deposit required. Board was done in 6 weeks.
Not sure any of this matters in regards to the question. Maybe I was just lucky. Like both boards too!
I can't imagine even wanting a board if the shaper said he was 18 months out.
Not sure any of this matters in regards to the question. Maybe I was just lucky. Like both boards too!
I can't imagine even wanting a board if the shaper said he was 18 months out.
You kinda have to suss out the order process before making the order if youve never gone with that shaper before.
I’ve drawn the line at slow to reply to emails followed by requesting a deposit paid via snail-mail check to a house in leucadia. Thx, but not thx. Went to Mitch’s and bought OTR instead.
good luck with your refund.
I’ve drawn the line at slow to reply to emails followed by requesting a deposit paid via snail-mail check to a house in leucadia. Thx, but not thx. Went to Mitch’s and bought OTR instead.
good luck with your refund.
once you're done I can give you some shapers that won't do that to you.
so close! manny wasn’t taking any more orders but was sharing his files…
moonlight lulz. bought a gh instead.