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#2884035 - 12/06/18 02:27 PM Re: Xcel Drylock X... Dud? [Re: daave]
silentbutdeadly Offline
Duke status
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Registered: 09/26/05
Posts: 22129
Loc: Tower 13
Damn wish I would have known this before. I had never heard of the x so I thought it was brand new.

I guess I'll see how this suit settles in but I think it's back to oneil for me on the next one.
_________________________
"The size / dimensions don't matter. What does matter is that it's flammable. Because you should set it on fire and get a real surfboard" Witchipoo

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#2884123 - 12/06/18 04:27 PM Re: Xcel Drylock X... Dud? [Re: SixtyGrit]
SixtyGrit Offline
Legend (inyourownmind)
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Registered: 10/02/15
Posts: 291
Loc: SD
Currently exchanging emails with their customer support personnel... I'll let you all know how it shakes out.

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#2884128 - 12/06/18 04:42 PM Re: Xcel Drylock X... Dud? [Re: SixtyGrit]
silentbutdeadly Offline
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Registered: 09/26/05
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Loc: Tower 13
About what?
_________________________
"The size / dimensions don't matter. What does matter is that it's flammable. Because you should set it on fire and get a real surfboard" Witchipoo

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#2884132 - 12/06/18 04:45 PM Re: Xcel Drylock X... Dud? [Re: SixtyGrit]
SixtyGrit Offline
Legend (inyourownmind)
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Registered: 10/02/15
Posts: 291
Loc: SD
What I'm supposed to do with the product, I guess. I paid money for it, and I'm not happy with it's performance (which is leagues below everything else I've used from them), and I want to know what they can do to help me out.

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#2884134 - 12/06/18 04:47 PM Re: Xcel Drylock X... Dud? [Re: SixtyGrit]
SixtyGrit Offline
Legend (inyourownmind)
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Registered: 10/02/15
Posts: 291
Loc: SD
Generally, when you release a new product, it should be better than your other ones, or fill a gap in your current product line. What does the Drylock X do differently? Is it a drylock design with budget rubber? Is it way less flexible by design? If so, that wasn't communicated to me in the description.

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#2884137 - 12/06/18 04:49 PM Re: Xcel Drylock X... Dud? [Re: SixtyGrit]
mundus Offline
Michael Peterson status
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Registered: 02/25/18
Posts: 2150
It supposedly the top of the line xcel, certainly is pricewise.

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#2884147 - 12/06/18 05:04 PM Re: Xcel Drylock X... Dud? [Re: mundus]
silentbutdeadly Offline
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Registered: 09/26/05
Posts: 22129
Loc: Tower 13
Damn you're more ambitious than I am. I guess I just chock it up to being a bad purchase. I guess I would expect them to tell me tough shit.
_________________________
"The size / dimensions don't matter. What does matter is that it's flammable. Because you should set it on fire and get a real surfboard" Witchipoo

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#2884167 - 12/06/18 05:39 PM Re: Xcel Drylock X... Dud? [Re: SixtyGrit]
surfwhere Offline
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Posts: 938
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#2884168 - 12/06/18 05:41 PM Re: Xcel Drylock X... Dud? [Re: SixtyGrit]
SixtyGrit Offline
Legend (inyourownmind)
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Registered: 10/02/15
Posts: 291
Loc: SD
Yup. I regret my choice already.

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#2884170 - 12/06/18 05:44 PM Re: Xcel Drylock X... Dud? [Re: surfwhere]
grg Offline
Miki Dora status
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Registered: 03/11/06
Posts: 4346
Loc: Tuna Town/Baja
Originally Posted By: surfwhere
<a href="https://imgbb.com/"><img src="https://i.ibb.co/r2dPBrn/sslocal.jpg" alt="sslocal" border="0"></a><br /><a target='_blank' href='https://poetandpoem.com/success'>a short poem on success</a><br />


pretty much

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#2884173 - 12/06/18 05:53 PM Re: Xcel Drylock X... Dud? [Re: SixtyGrit]
nightfly Offline
Michael Peterson status
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Registered: 05/30/04
Posts: 2708
Xcel's support is pretty good.

I've sent a lot of wetsuits back to them with peeling seam tape or small tears or whatever and they have always fixed, regardless of if they were still in warranty or if I had the receipt.

Not sure what they'll do if you bought a suit you didn't like but they might do something.

I saw some of the X suits recently on sale and almost picked one up, glad I didn't. Standard Drylocks are the warmest things I've worn but I wouldn't want them to be any more bulky or inflexible.

In the northeast they are make up a good percentage of the lineup in the winter.


Edited by nightfly (12/06/18 05:54 PM)

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#2884181 - 12/06/18 06:04 PM Re: Xcel Drylock X... Dud? [Re: nightfly]
grg Offline
Miki Dora status
*

Registered: 03/11/06
Posts: 4346
Loc: Tuna Town/Baja
They are great and have had many repairs fixed for free when it wasn't even the products fault. Ive even said I want to pay since it was my fault. Fix free/ship free.

Would be very surprised if XCEL offered a replacement for a wetsuit bought from a discount site*.

I used to field many calls at a MTB Co. I used to work for about buyers wanting refunds when they didn't buy the product from the company.


*I am not saying the poster is talking to XCEL

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#2884209 - 12/06/18 07:05 PM Re: Xcel Drylock X... Dud? [Re: SixtyGrit]
SixtyGrit Offline
Legend (inyourownmind)
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Registered: 10/02/15
Posts: 291
Loc: SD
I'm happy to purchase a functional and expensive suit at full price from my local shop, but imagine a my reaction when they see one online for >50% off! I really don't want to use this one. I understand how frustrating that is for a company, but the fact is that these drylock x's are no good, and it's my opinion that a company needs to stand by their product, regardless of where they were purchased.

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#2884210 - 12/06/18 07:05 PM Re: Xcel Drylock X... Dud? [Re: SixtyGrit]
daave Offline
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Registered: 12/28/02
Posts: 818
Since you guys mentioned steep and cheap - backcountry (parent comany) has a very good return policy/customer service. Ive heard of people returning used stuff no problem and the company honoring warranties past their expiration. I dont know if it makes any difference whether you buy it from sac or backcountry. Could be worth a shot.

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#2884230 - 12/06/18 08:02 PM Re: Xcel Drylock X... Dud? [Re: daave]
silentbutdeadly Offline
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Registered: 09/26/05
Posts: 22129
Loc: Tower 13
Thanks Daave. I emailed backcountry.
_________________________
"The size / dimensions don't matter. What does matter is that it's flammable. Because you should set it on fire and get a real surfboard" Witchipoo

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