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Re: Xcel Drylock X... Dud? [Re: daave] #2884035
12/06/18 07:27 PM
12/06/18 07:27 PM
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Damn wish I would have known this before. I had never heard of the x so I thought it was brand new.

I guess I'll see how this suit settles in but I think it's back to oneil for me on the next one.


"The size / dimensions don't matter. What does matter is that it's flammable. Because you should set it on fire and get a real surfboard" Witchipoo
Re: Xcel Drylock X... Dud? [Re: SixtyGrit] #2884123
12/06/18 09:27 PM
12/06/18 09:27 PM
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Currently exchanging emails with their customer support personnel... I'll let you all know how it shakes out.

Re: Xcel Drylock X... Dud? [Re: SixtyGrit] #2884128
12/06/18 09:42 PM
12/06/18 09:42 PM
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About what?


"The size / dimensions don't matter. What does matter is that it's flammable. Because you should set it on fire and get a real surfboard" Witchipoo
Re: Xcel Drylock X... Dud? [Re: SixtyGrit] #2884132
12/06/18 09:45 PM
12/06/18 09:45 PM
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What I'm supposed to do with the product, I guess. I paid money for it, and I'm not happy with it's performance (which is leagues below everything else I've used from them), and I want to know what they can do to help me out.

Re: Xcel Drylock X... Dud? [Re: SixtyGrit] #2884134
12/06/18 09:47 PM
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Generally, when you release a new product, it should be better than your other ones, or fill a gap in your current product line. What does the Drylock X do differently? Is it a drylock design with budget rubber? Is it way less flexible by design? If so, that wasn't communicated to me in the description.

Re: Xcel Drylock X... Dud? [Re: SixtyGrit] #2884137
12/06/18 09:49 PM
12/06/18 09:49 PM
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It supposedly the top of the line xcel, certainly is pricewise.

Re: Xcel Drylock X... Dud? [Re: mundus] #2884147
12/06/18 10:04 PM
12/06/18 10:04 PM
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Damn you're more ambitious than I am. I guess I just chock it up to being a bad purchase. I guess I would expect them to tell me tough shit.


"The size / dimensions don't matter. What does matter is that it's flammable. Because you should set it on fire and get a real surfboard" Witchipoo
Re: Xcel Drylock X... Dud? [Re: SixtyGrit] #2884167
12/06/18 10:39 PM
12/06/18 10:39 PM
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Re: Xcel Drylock X... Dud? [Re: SixtyGrit] #2884168
12/06/18 10:41 PM
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Yup. I regret my choice already.

Re: Xcel Drylock X... Dud? [Re: surfwhere] #2884170
12/06/18 10:44 PM
12/06/18 10:44 PM
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Originally Posted By: surfwhere
<a href="https://imgbb.com/"><img src="https://i.ibb.co/r2dPBrn/sslocal.jpg" alt="sslocal" border="0"></a><br /><a target='_blank' href='https://poetandpoem.com/success'>a short poem on success</a><br />


pretty much

Re: Xcel Drylock X... Dud? [Re: SixtyGrit] #2884173
12/06/18 10:53 PM
12/06/18 10:53 PM
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Xcel's support is pretty good.

I've sent a lot of wetsuits back to them with peeling seam tape or small tears or whatever and they have always fixed, regardless of if they were still in warranty or if I had the receipt.

Not sure what they'll do if you bought a suit you didn't like but they might do something.

I saw some of the X suits recently on sale and almost picked one up, glad I didn't. Standard Drylocks are the warmest things I've worn but I wouldn't want them to be any more bulky or inflexible.

In the northeast they are make up a good percentage of the lineup in the winter.

Last edited by nightfly; 12/06/18 10:54 PM.
Re: Xcel Drylock X... Dud? [Re: nightfly] #2884181
12/06/18 11:04 PM
12/06/18 11:04 PM
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They are great and have had many repairs fixed for free when it wasn't even the products fault. Ive even said I want to pay since it was my fault. Fix free/ship free.

Would be very surprised if XCEL offered a replacement for a wetsuit bought from a discount site*.

I used to field many calls at a MTB Co. I used to work for about buyers wanting refunds when they didn't buy the product from the company.


*I am not saying the poster is talking to XCEL

Re: Xcel Drylock X... Dud? [Re: SixtyGrit] #2884209
12/07/18 12:05 AM
12/07/18 12:05 AM
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I'm happy to purchase a functional and expensive suit at full price from my local shop, but imagine a my reaction when they see one online for >50% off! I really don't want to use this one. I understand how frustrating that is for a company, but the fact is that these drylock x's are no good, and it's my opinion that a company needs to stand by their product, regardless of where they were purchased.

Re: Xcel Drylock X... Dud? [Re: SixtyGrit] #2884210
12/07/18 12:05 AM
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Since you guys mentioned steep and cheap - backcountry (parent comany) has a very good return policy/customer service. Ive heard of people returning used stuff no problem and the company honoring warranties past their expiration. I dont know if it makes any difference whether you buy it from sac or backcountry. Could be worth a shot.

Re: Xcel Drylock X... Dud? [Re: daave] #2884230
12/07/18 01:02 AM
12/07/18 01:02 AM
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Thanks Daave. I emailed backcountry.


"The size / dimensions don't matter. What does matter is that it's flammable. Because you should set it on fire and get a real surfboard" Witchipoo
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