REMINDER: Siteowner has no obligation to monitor the Forums. However, Siteowner reserves the right to review the Materials submitted to or posted on the Forums, and remove, delete, redact or otherwise modify such Materials, in its sole discretion and for any reason whatsoever, at any time and from time to time, without notice or further obligation to you. Siteowner has no obligation to display or post any Materials provided by you. Siteowner reserves the right to disclose, at any time and from time to time, any information or Materials that Siteowner deems necessary or appropriate to satisfy any applicable law, regulation, contract obligation, legal or dispute process or government request. To further read the rules and terms of agreement of this Forum, click here.

Topic Options
#2235986 - 08/06/14 12:04 AM Re: Do not buy fins from Rainbow Fin Company! [Re: DerDer]
PartyBoy Offline
Billy Hamilton status
***

Registered: 01/27/05
Posts: 1408
Loc: under the keg
Are you making the boxes too?

Top
#2236006 - 08/06/14 01:24 AM Re: Do not buy fins from Rainbow Fin Company! [Re: RFC]
DerDer Offline
Michael Peterson status
**

Registered: 03/22/06
Posts: 1958
Loc: San Diego
Originally Posted By: RFC
You can imagine my disappointment also with this post that you made here.

my solution response to you and phone call was made prior to my knowledge of your post.

here was my email I sent to you...

On Aug 4, 2014, at 9:08 AM, info@rainbowfins.com wrote:

> Matt,
>
> I am glad that you re-emailed me. I could not find your email again.
>
> The good thing is that you still have that base. What I can do is
> this for you. I would need for you to send back all the fins you have
> plus that extra base. I will have to get one made up to replace that
> fin and attach your base back on.
>
> Since we no longer manufacture Lokbox for a while now, I would have to
> charge you $15 to do the replacement and repair.
>
> You can send back the product to
>
> Rainbow Fin Co
> Att: warranty department
> 677 Beach Drive
> La Selva Beach, CA 95076
>
> Please make sure to put a letter or this email in with your return
> address and contact information.
>
>
> Thank you,
>
> Sarah Broome
> 677 Beach Drive
> La Selva Beach, CA 95076
> p 831-728-2998
> f 831-728-3156
> www.rainbowfins.com
> www.shop.rainbowfins.com

I want to make sure that you know that Rainbow Fins has not been the manufacture of LOKBOX or licensee for the system for a few years now. With a 1 year warranty on manufacturing defect is no longer valid in this case. We still wanted to make this work you Matt, PRIOR to your post.

We welcome any emails or phone calls.

Hope everyone has a great end to your day.

Sarah
RFC




Your solution came three weeks after I contacted you. Your solution is that I pay for the fix. I stated this all in my original post. Did I lie about anything in my post? Am I misrepresenting anything in my post? Why would you be disappointed?

If I worked for RFC -- Right from the beginning, I would have told the customer to send in the fins and base. I would then eat the $15 for the new fin since the customer has already bought two sets and has had this happen twice (and according to this thread, others have had the same issue). But RFC is not my company and I can't tell you how to do your job. Instead, you tell me you'll look into it, I wait a week and email you again. You said your still trying to figure out what to do. I then wait two more weeks and email you again. You finally offer to fix the situation if I pay for it. In my opinion, this is poor customer service.

As I said before, I own a small business. I understand the challenges of running a small company. If one of my customers had a defective issue with my product (wether or not I still manufacture the product), I would have taken care of the issue immediately.

Top
#2236008 - 08/06/14 01:33 AM Re: Do not buy fins from Rainbow Fin Company! [Re: tom@daumtooling]
DerDer Offline
Michael Peterson status
**

Registered: 03/22/06
Posts: 1958
Loc: San Diego
Originally Posted By: tom@daumtooling
I'm still involved and have made the two efforts to replace his fins set with product I have available. We most likely made the polycarbonate bases that RFC used to match their fin tabs to our bases. I don't know why the glue let go. I'm not questioning what happened. I just hate to see LokBox customers get less than excellence. So, I offered to replace the entire set with anything I have. It's the best I can do.


Tom contacted me weeks ago and yesterday, offering to send me a set of his fins. I really appreciate the offer, but I can't accept. I can't take product from him when my issue is with RFC.

Thanks again, Tom!

Top
#2236046 - 08/06/14 08:46 AM Re: Do not buy fins from Rainbow Fin Company! [Re: 20W-50 and blood]
trevorbc Offline
Billy Hamilton status
**

Registered: 06/27/12
Posts: 1595
Loc: cold
Originally Posted By: 20W-50 and blood
Originally Posted By: trevorbc
Sarah are you a native English speaker? Just curious.

It is official, surfers are a bunch of yuppie f@gs.


Haha f@g no. Maybe unconsciously slip into yuppiedom occasionally. A surf and skate rat since I could walk. I wasn't schooled at home though so I'm probably not as cool as you. What I was getting at is Sarah's written speech had mistakes which were more typical of a native Chinese speaker than a native Spanish speaker. I was wondering if Rainbow had outsourced their customer service to China along with their production.

Top
#2236052 - 08/06/14 09:32 AM Re: Do not buy fins from Rainbow Fin Company! [Re: PartyBoy]
tom@daumtooling Offline
Michael Peterson status
***

Registered: 01/10/02
Posts: 3021
Loc: San Clemente
Yes we make the boxes as well.

Top
#2236107 - 08/06/14 11:56 AM Re: Do not buy fins from Rainbow Fin Company! [Re: trevorbc]
RFC Offline
Grom

Registered: 08/27/04
Posts: 6
Loc: La Selva Beach, CA
No ! Rainbow Fins has NOT "outsourced their customer service to China along with their production". All RFC fins that are produced in the USA are marked with "California Born".




Edited by RFC (08/06/14 12:00 PM)
_________________________
Have a great day,
Sarah

Top
#2236117 - 08/06/14 12:13 PM Re: Do not buy fins from Rainbow Fin Company! [Re: RFC]
laidback Offline
Kelly Slater status
**

Registered: 02/09/07
Posts: 7836
Loc: NOC
I don't think sarah is chinese

These problems should be expected when using boxes other than futures or fcs, it's just the way it is

fwiw, all my fins from rainbow have been great

_________________________
Nobody surfs here anymore..........it's too crowded
Women have zero ability to self-analyze when it comes to nagging
shaka

Top
#2236122 - 08/06/14 12:31 PM Re: Do not buy fins from Rainbow Fin Company! [Re: DerDer]
FishFace Offline
Miki Dora status
**

Registered: 08/07/09
Posts: 3932
Loc: Del Mar, CA
I had some fitment issues with a set of FCS Heaters.. Sarah was quick to reply and had a new set shipped out to me pronto..They even refunded my postage. that was my experience and wouldn't hesitate ordering from them again.

Top
#2236131 - 08/06/14 12:56 PM Re: Do not buy fins from Rainbow Fin Company! [Re: FishFace]
Greg Griffin Offline
Duke status
**

Registered: 10/31/04
Posts: 18313
Loc: Palm Coast , Florida
Glen , standing behind Sarah , used to surf a blue possibly purple greek eliminator in the 60's at the Hook in Santa Cruz .

He must be part chinese because its the inter web .

After all Dewitt is a chinese last name correct ?
_________________________
www.griffinsurfboards.com

Top
#2236139 - 08/06/14 01:20 PM Re: Do not buy fins from Rainbow Fin Company! [Re: DerDer]
WarrenC Offline
Michael Peterson status
**

Registered: 11/30/08
Posts: 3429
threads with such titles should be removed by the mods
_________________________
erbb design forum: where grown men come to argue.

Top
#2236141 - 08/06/14 01:22 PM Re: Do not buy fins from Rainbow Fin Company! [Re: tom@daumtooling]
boardwhore Offline
Nep status
***

Registered: 09/15/11
Posts: 805
Loc: United States
Originally Posted By: tom@daumtooling
I'm still involved and have made the two efforts to replace his fins set with product I have available. We most likely made the polycarbonate bases that RFC used to match their fin tabs to our bases. I don't know why the glue let go. I'm not questioning what happened. I just hate to see LokBox customers get less than excellence. So, I offered to replace the entire set with anything I have. It's the best I can do.


that's a great response and offer. I had an issue with a new board and fcs boxes a while ago. FCS did nothing said they'd get back to me. The board maker offered up nothing. Lifes to short and surfing is so much fun. I no longer purchase from either.
Love my lokboxes.


Edited by boardwhore (08/06/14 01:23 PM)

Top
#2236143 - 08/06/14 01:23 PM Re: Do not buy fins from Rainbow Fin Company! [Re: trevorbc]
theGraft Offline
Billy Hamilton status
**

Registered: 04/04/07
Posts: 1657

Trevor,

That's some Mcarthy/J Edgar Hoover $hit sleuthing right there.

Originally Posted By: trevorbc
Originally Posted By: 20W-50 and blood
Originally Posted By: trevorbc
Sarah are you a native English speaker? Just curious.

It is official, surfers are a bunch of yuppie f@gs.


Haha f@g no. Maybe unconsciously slip into yuppiedom occasionally. A surf and skate rat since I could walk. I wasn't schooled at home though so I'm probably not as cool as you. What I was getting at is Sarah's written speech had mistakes which were more typical of a native Chinese speaker than a native Spanish speaker. I was wondering if Rainbow had outsourced their customer service to China along with their production.

Top
#2236203 - 08/06/14 03:17 PM Re: Do not buy fins from Rainbow Fin Company! [Re: DerDer]
theGraft Offline
Billy Hamilton status
**

Registered: 04/04/07
Posts: 1657
Ive only had positives with RFC in the past. Picked up a DK Dialer from the RFC years ago in SC and they were the nicest people. Set me up with more fins than I needed.

Top
#2236222 - 08/06/14 03:59 PM Re: Do not buy fins from Rainbow Fin Company! [Re: FishFace]
need 4 speed Offline
Miki Dora status
**

Registered: 11/01/03
Posts: 4388
Loc: SoCal
Originally Posted By: FishFace
I had some fitment issues with a set of FCS Heaters.. Sarah was quick to reply and had a new set shipped out to me pronto..They even refunded my postage. that was my experience and wouldn't hesitate ordering from them again.

My experience with RFC on replacements was also positive
_________________________
NOT THAT KIND

Top
#2236338 - 08/06/14 08:32 PM Re: Do not buy fins from Rainbow Fin Company! [Re: RFC]
trevorbc Offline
Billy Hamilton status
**

Registered: 06/27/12
Posts: 1595
Loc: cold
Originally Posted By: RFC
No ! Rainbow Fins has NOT "outsourced their customer service to China along with their production". All RFC fins that are produced in the USA are marked with "California Born".




My sincere apologies Sarah. You and your husband? look like really nice people just trying to make a living making surfboard fins. I was trying to be a wise ass. Good luck with your business.

Top
Page 3 of 6 < 1 2 3 4 5 6 >